Fraud Customer Service -Part Time (Remote)
Discover. A brighter future.
Great News! You are eligible for a cash bonus!
Sign-on Bonus: up to $2K*
And… We offer 100% remote, combo, or on site- it’s your choice! You do need to live in Ohio, Utah, Arizona, or Delaware (and surrounding area), or Illinois.
And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
*Bonus is paid in the following increments within 30 days of the following milestones:
$500 following 60 days employed
$500 following 120 days employed
$1000 following 365 days employed
To receive the bonus, you must be employed with Discover at the time of payment. Stated bonus payouts are before taxes and deductions as applicable to you.
Job Description
Class Start Date: September 2022
Shift Requirements:
10:00 AM - 4:00 PM EST Monday - Friday with weekends as assigned.
1:00 PM - 7:00 PM EST Monday - Friday with weekends as assigned.
3:00 PM - 9:00 PM EST Monday - Friday with weekends as assigned.
All shifts are listed in Eastern Time Zone.
Starting Wage: $14.75
Part Time Benefits
Our excellent perks designed to help you reach your goals and live a rich, healthy life, include the following:
Paid Time off (up to 40 hours annually)
Full service cafeteria featuring Starbucks and subsidized Mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
What You’ll Do
Process late and trailing transactions on fraud status accounts and zero-fraud loss cases.
Update information from merchant receipts to the case information screen.
Make manual outbound calls to customers for transaction verification.
How You’ll Do It
Perform manual outbound dialing (cell phones) for transaction verification.
Process zero-dollar fraud loss cases.
Process late and trailing transactions on fraud-status accounts.
Update information from merchant receipts to case information.
Qualifications
Basics
Strong verbal communication and problem-solving skills
Ability to multi-task, as needed, to get the job done
Bonus Points If You Have
High school diploma or GED
A quiet workspace
Internet service with a minimum speed of 5mbps
Personal smartphone or a tablet
#INDDFS
#ZRDFS
#Remote
#BI-Remote
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.